About Us

At Carbon Health, our mission is to make world-class healthcare more accessible to everyone. Our technology-driven model enables patients to access care both virtually (via our mobile app), and in-person (via one of our modern clinics). If you are a creative and innovative thinker looking to revolutionize healthcare in a flexible, collaborative team environment, come and join us to be a part of Carbon Health's rapid growth plans as we continue to grow, both in size, and what we can offer the world.

Based in San Francisco, Carbon Health was founded in 2015 to provide a more comprehensive care experience by integrating doctors, medical staff, pharmacies, labs, insurance providers and specialists, allowing users to receive follow-ups on their treatment plans, assistance managing prescriptions and easy access to lab reports all through a single mobile app. We accept all major insurance plans and currently operate clinics in the San Francisco Bay area, Los Angeles, CA and Reno, NV.

Job Summary

The Support Staff position is responsible for greeting and registering patients as well as administrative tasks and procedures to support the delivery of care and to promote efficient use of the clinician's time. This will optimize the access and delivery of high quality urgent care emphasizing provider engagement and exceptional patient experience.

This position is ideal for those who wish to pursue a career in health care. It offers the opportunity to see how an urgent care operates and how our medical assistants, x-ray technicians, physician assistants, nurse practitioners and doctors fit into this operation. This is a fast pace position that requires the ability to multi-task, think on your feet and work independently. We are looking for bright, hard working candidates who are comfortable using new technology. This position is available in our Market Street Clinic (Castro District).

Responsibilities and Duties

Meeting and greeting patients, answering phone calls
Scheduling patients through different modalities
Registering patients using iPads
Introducing Carbon app to patients and teaching patients how to use the app
Verifying insurance and collecting copays
Administrative work such as writing referrals, work notes, preparing paperwork for lab work that need to be sent out for testing and other similar work
Setting up house/mobile visits
Discharging patients
Serving as a resource and answering questions that patients may have
Supporting nurses and clinicians with administrative projects as needed
Keeping waiting area clean and tidy
Multi-tasking with all of the above

Qualifications and Skills

Familiarity of Apple products, including iPads and Mac desktops
The ability to remain focused and calm during stress-full situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
Typing 50+ WPM
Great communication skills
Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred.

Benefits and Perks

Carbon Health offers competitive pay, advancement opportunities and benefits.
Part-time employees are eligible for vacation time, sick time and a company-matching pre-tax 401K plan.
Discounted health services at our clinics for you and family members.

We here at Carbon Health recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal employment opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.

About Carbon Health

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